How Are items packed?
All handmade items are packed at our warehouses- so as to avoid any form of damage. We ensure the package is waterproof with plastic wrap. We send all items with a lot of care.
WHAT SHOULD I DO IF MY PAYMENT DOESN'T GET THROUGH OR FAILS?If your payment is declined, we recommend you check the details you entered and try again. Also, check that your debit/ credit card has not expired or been replaced. If the payment is still declined, you'll need to contact your debit card or credit card issuer for more information, or you'll need to contact PayPal for help.
DO YOU KEEP MY CARD DETAILS?
No, we don't
WHEN DO I GET CONFIRMATION THAT MY ORDER HAS BEEN SUCCESSFULLY PLACED?
You'll receive an instant mail after successfully placing an order.
HOW LONG DOES IT TAKE AN ORDER TO REACH ME?
It takes 2-3 days to make and process your order before it can be shipped. You can opt for either of the two modes for delivery - Standard Shipping or Express Shipping.
Express Shipping takes 3 to 6 days
Standard Shipping takes 20 to 30 days
WHICH COUNTRIES DO YOU SHIP TO ?
We Ship Worldwide
WHO ARE YOUR SHIPPING PARTNERS?
We send all our consignments through India International Post.
HOW DO YOU MAKE SURE ORDER REACHES ME WITHOUT GETTING DELAYED?
As soon as the shipment leaves New Delhi, We will send you an email with the tracking number. From our side, we positively dispatch an order within the given time frame, unless there is some technical issue. Once we dispatch, it then becomes your responsibility to track your order on the shipping company's website using the tracking number we have provided you through e-mail.
MY ORDER GOT DESTROYED BY THE SHIPPING COMPANY. WHAT DO I DO NOW?
Our Express shipping only attempts twice to deliver an order at an address provided by you. If you fail to receive an order, the shipping company puts it in their warehouse. The order is destroyed after 10-15 days as the nature of the shipment is International.
We do not refund for the same. It is customers responsibility to be physically present on either of the two times when the shipment arrives at the address.
IS THERE ANY POSSIBILITY OF MY ORDER GETTING DELAYED?
From our end we process an order within the time frame mentioned above. Any delay from shipping company could be to technical reasons or delay at customs or natural calamities or Holidays in the buyers country can result in the overall delay of an order. Please contact the customer care department from the shipping company's website to seek help if your order is being delayed.
THE PRODUCT I RECEIVED LOOK SLIGHTLY DIFFERENT FROM ITS IMAGE SHOWN ON THE WEBSITE. CAN I RETURN MY ORDER ?
Sorry, we do not offer any returns/refunds as our each and every product is handmade with vegetable dyes. This may cause the color to look a little dull in comparison to the ones with chemicals infused in it.
Please note that while we do our best to accurately present all our products, due to differences in lighting and monitor displays, the colours of our products may vary slightly in person.
Also there may be asymmetry in the print due to hand printing.
We do not offer any exchanges or refunds for the same.
I RECEIVED A DAMAGED PIECE. HOW CAN I GET IT REPLACED?
Please get in touch within 48 hours after receiving the order. Send an email at firstname.lastname@example.org describing the scenario. Our team will look into the matter and revert to you within the next 48 hours with a procedure to be followed for any replacement to happen.
I HAVE ORDERED A WRONG SIZE OR COLOR. CAN I GET IT EXCHANGED / REPLACED ?
No. Our each product is made to order so we don't offer any exchange or replacement.
DO YOU PROCESS BULK ORDERS?
Yes, We also entertain bulk orders but only in Mandalas ( of all types ).